Privacy Policy
Last updated: October 31, 2025
1. Introduction
Welcome to ScroGro™ (“we”, “us”, “our”). We operate the website scro-gro.com (the “Site”) and provide services and content through the Site and through our appointments and communications. We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or use our services, including any services offered in Canada. By using our Site or services, you consent to the practices described in this policy.
2. Information We Collect
A. Information You Provide to Us
We collect personal information that you voluntarily provide when you:
- Create or update an account, book an appointment, or make a purchase
- Fill in contact forms, subscribe to newsletters, or send us messages via the Site
- Provide health or clinical details (if applicable) during the consultation or service process
- Provide payment or billing information, where applicable
Typical categories include: name, email address, phone number, postal address, payment details, details of your health condition or treatment preferences, correspondence history.
B. Information Collected Automatically
When you visit and use the Site, Google Analytics may automatically collect certain information such as:
- IP address, browser type and version, device type, operating system
- Pages visited, time spent on pages, referral URLs, click-stream data
- Cookies, web beacons and similar tracking technologies
C. Information from Third Parties
We may receive information about you from service providers (e.g., analytics providers, payment processors, advertising networks) or as necessary to provide you our services (such as verifying identity, processing payments, etc.).
3. How We Use Your Information
We use your personal information for the following purposes:
- To operate, maintain and improve our Site and services
- To provide you with the services you request, including consultations, bookings, payments
- To communicate with you (via email, SMS, phone) regarding your account, services, updates, promotions (if you opted-in)
- To process payments and billing
- To send you marketing materials, if you have consented to receive them, and to tailor those materials to your interests
- To analyze and understand usage of the Site and services, to help improve user experience
- To comply with legal, regulatory or security obligations (including fraud prevention, tax and billing records, GDPR/PIPEDA compliance.)
- To perform data-security and risk-management practices
4. Cookies and Tracking Technologies
We use cookies and similar technologies on our Site:
- To recognize you when you return to our Site
- To remember your preferences
- To analyze Site usage and improve the user experience
- To deliver personalized content and (where applicable) advertising
You can manage or disable cookies in your browser settings, though some parts of the Site may not function fully if cookies are blocked.
5. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service providers: companies that help us operate our Site and services (e.g., hosting, analytics, payment processors). They are contractually obliged to protect your data and only use it for authorized purposes.
- Legal, regulatory or law-enforcement entities, if required by law or in connection with legal claims or investigations.
- Our business partners, but only with your consent or where you have opted-in to receive joint communications.
6. Data Retention
We retain personal information only as long as necessary to fulfil the purposes above, or as required by law (for example for accounting, tax, insurance or medical-record retention requirements). Once no longer needed, we will securely delete or anonymise the data.
7. Your Rights
Depending on your jurisdiction (Canada, EU, UK or otherwise), you may have the following rights:
- Access your personal data and request a copy
- Request correction of inaccurate or incomplete personal data
- Request deletion (“right to be forgotten”) of your personal data, subject to legal/contractual retention obligations
- Object to or restrict processing of your personal data
- If you have provided consent for certain processing (e.g., marketing), you can withdraw that consent at any time
- Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us using the details provided in Section 12 below.
8. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure or destruction. These measures include encryption, access controls, regular security reviews and staff training. However, no online service is completely secure and we cannot guarantee absolute security.
9. International Data Transfers
Because we may operate across Canada and potentially use service-providers based outside your country, your personal data may be transferred to, stored in, or processed in, other jurisdictions with different data-protection laws. Where this occurs, we take steps to ensure appropriate safeguards (e.g., contractual protections, data-transfer agreements) are in place.
10. Children's Privacy
Our services and Site are not intended for children under the age of 16 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the latest revision. We encourage you to review this page periodically. Your continued use of the Site after changes means you accept those changes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, you may contact us at:
Leonardo Medicine Professional Corporation
760A Yonge St, 2nd floor
Toronto, ON, M4Y 2B6 Canada